Effective Date: 01/06/2025
At Neha Netcom (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, and related platforms.
1. Information We Collect
We may collect the following types of personal information:
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- Contact Information: Name, email address, phone number, address
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- Service Details: Internet plan selected, usage data, device type
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- Payment Information: Billing details, transaction history (processed via secure third-party gateways)
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- Communication: Feedback, queries, support requests, call/WhatsApp/chat logs
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- Technical Info: IP address, browser type, operating system, and access logs
2. How We Use Your Information
We use your data to:
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- Provide and manage broadband and OTT services
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- Process payments and manage your account
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- Communicate offers, service updates, or policy changes
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- Provide customer support and troubleshooting
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- Monitor system usage for performance and fraud detection
3. Sharing of Information
We do not sell your personal information. We may share your data:
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- With third-party OTT platforms (Watcho, TangoTV+) for bundled service activation
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- With trusted service providers for billing, technical support, or analytics
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- If legally required (law enforcement, court order, etc.)
4. Data Security
We take reasonable measures to protect your data from unauthorized access, misuse, or alteration, using SSL encryption, firewalls, and secure servers.
5. Cookies & Tracking
We may use cookies and tracking tools to enhance your browsing experience and understand how users interact with our website.
You can manage cookie settings through your browser preferences.
6. Your Choices
You may:
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- Update or correct your personal data
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- Opt out of promotional emails or messages
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- Request deletion of your account (where applicable)
To exercise these rights, please contact us at [support@nehanetcom.in] or via Call +91 9892680082
7. External Links
Our website may contain links to third-party platforms. We are not responsible for their privacy practices. Please review their privacy policies separately.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect data from minors.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: [support@nehanetcom.in]
Phone : 9892680082
Address:
dawood baug, gala no. 4,
near goel hospital, j.b. nagar,
andheri (E), mumbai 400059